RETURN POLICY

 

3. RETURN & REFUND POLICY

Effective Date: September 1, 2026

3.1 Digital Products

3.1.1 General Policy

Because Digital Products are delivered instantly and cannot be physically returned, all sales of Digital Products are final, and no refunds or exchanges will be issued, except as required by applicable law or expressly stated below.

3.1.2 EU/UK Customers — Right of Withdrawal

Consumers in the European Union and United Kingdom are ordinarily entitled to a 14-day right of withdrawal on digital content purchases. By checking the consent box at checkout and expressly requesting immediate access to the Digital Product, you acknowledge that performance has begun and you waive your right of withdrawal, in accordance with Article 16(m) of EU Directive 2011/83/EU on Consumer Rights (and the equivalent UK Consumer Contracts Regulations 2013). If this consent was not properly obtained at checkout, contact us at slzywrld@gmail.com and we will honor the applicable statutory withdrawal period.

3.1.3 All Other Customers

Outside the EU/UK, no law obligates us to provide refunds on digital goods. This policy is disclosed at checkout prior to purchase, consistent with payment processor requirements.

3.1.4 Limited Exceptions

We will review refund or replacement requests where:

• You were charged more than once for the same order;
• The file is corrupted, defective, or inaccessible, and we are unable to resolve the issue within [X] business days;
• Required under applicable consumer protection law.

Submit such requests to slzywrld@gmail.com within [X] days of purchase, including your order number.

3.2 Physical Products (Print-on-Demand)

3.2.1 Made-to-Order Nature of Physical Products

Physical Products are manufactured on demand specifically for your order once payment is confirmed. Orders are fulfilled through Printify, Inc. and its network of independent print providers. Production typically begins within 1 business day and is completed within 2–7 business days of purchase, after which the item ships; total delivery time varies by print provider and destination. [Adjust these figures once your specific Printify catalog and print providers are finalized, as production windows vary by product type.]

3.2.2 Order Cancellation Window

Because orders are sent to production shortly after purchase, cancellation or change requests can only be honored within 1 hour of placing the order, before it enters production. Contact slzywrld@gmail.com immediately if you need to cancel — once production has started, the order cannot be canceled or modified.

3.2.3 Returns and Exchanges

As custom-produced items, Physical Products are generally not eligible for return or exchange due to buyer's remorse, incorrect size selection, or change of preference. We strongly encourage reviewing size charts and product descriptions carefully before ordering. [Note: depending on your specific product customization, EU/UK consumers may separately be exempt from the standard withdrawal right under the "custom-made goods" exception in Article 16(c) of the EU Consumer Rights Directive — confirm applicability with counsel based on your exact product design.]

3.2.4 Defective, Damaged, or Mis-Printed Items

If your item arrives damaged, defective, or materially different from what was ordered (e.g., incorrect design, size, or item), contact us at slzywrld@gmail.com within 30 days of delivery, including your order number and clear photographs of the issue. Approved claims will be remedied via a free replacement or refund, consistent with Printify's print provider quality policies, at our discretion.

3.2.5 Lost or Undelivered Packages

If tracking shows your package as lost, or it has not arrived within 30 days (domestic) or 45 days (international) of the estimated delivery window, contact us at slzywrld@gmail.com so we can investigate with the shipping carrier and Printify and arrange a replacement or refund where appropriate.

3.2.6 Color, Size, and Print Variance

Minor variations in color, sizing, and print placement may occur due to the nature of on-demand printing and individual device display calibration. Such variance does not constitute a defect and is not eligible for return.

3.2.7 International Orders, Customs, and Duties

International Customers are responsible for any customs duties, import taxes, or related fees imposed by their country. These charges are not included in the purchase price and are non-refundable, including in cases of refused delivery.

3.2.8 Return Shipping Costs

Unless the return is due to our or our production partner's error, the Customer is responsible for return shipping costs where a return is approved.

3.3 Chargebacks

If you dispute a charge with your bank or card issuer without first contacting us, we reserve the right to revoke your license to any Digital Product, decline future orders, and contest the dispute with supporting evidence, including these Terms and your checkout consent record. We encourage you to contact slzywrld@gmail.com first — most issues can be resolved directly and faster than a formal dispute.